To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live, including in the United Kingdom. Laws in these countries may differ from the laws applicable to your country of residence. For instance, if you are an European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection.


Psi Fire & Security (South) Ltd / UKPROSEC. is responsible for the processing of personal data it receives under each Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. UKPROSEC. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and UK, including the onward transfer liability provisions. With respect to personal data received or transferred pursuant to Applicable Privacy Shield Frameworks, UKPROSEC. complies with regulatory enforcement powers of relevant member countries Trade Commissions. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.


What do we use your information for?


Any of the information we collect from you may be used in one or more of the following ways:


  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.


  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.


  • To respond to a request. Information you provide in a request for service or information will be forwarded to us. We will use this information to respond to your request.


  • To administer a contest, promotion, survey or other site feature.


  • To send periodic e-mails. If you decide to opt-in to our mailing list, you will receive e-mails that may include company news, updates, related product or service information, etc.


Notice: We prohibit the transfer of e-mail addresses collected on this site for the purpose of sending commercial e-mail solicitations.


How do we protect your information?


We implement a variety of security measures to maintain the safety of your personal information.


We use SSL (Secure Socket Layer) encryption technology to protect personal financial and payment information you submit on our Site. This technology protects visitors from having their information intercepted by anyone while it is being transmitted. We work hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, other encryption technology, user authentications systems, and keyless entry mechanisms to control access to systems and data.


Do we use cookies?


Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.


We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to conduct and to help us conduct and improve our business.


Do we disclose any information to outside parties?


We do not sell or trade to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third party links


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no control over, or responsibility or liability for, the content and activities of such sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites, which are not authorized to use the information collected on our behalf except to help us conduct and improve our business.


Children’s Online Privacy Protection Act Compliance


We are in compliance with the requirements of COPPA (The Children’s’ Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.




This website contains hyperlinks or “links” to other sites, and other sites may “link” to this site. Websites linking to and from this site may have different privacy practices from the ones described here. Visitors to our site should read the privacy statements of other websites they visit.


To Contact Us


If there are any questions regarding this privacy policy, you may contact us using the information below.


Office 710 – 712, Millennium Studios

5 Elstree Way, Borehamwood,

Hertfordshire WD6 1SF


To Opt Out of Future Communications


If you wish to opt out of receiving future communications from us, click on our contact page, which is a link that will take you to a page where you communicate your preferences. We will endeavour to implement your selection(s) promptly. Note: If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail we send.


Digital Millennium Copyright Act Notice


We do not knowingly publish (or permit individuals to publish) copyrighted materials without permission. If you believe that any material published on this website has been used in a way that constitutes copyright infringement, and if you are authorized to act on behalf of the owner of the copyright that is allegedly infringed, please notify our Copyright Agent of any alleged infringement. Your notice to our Copyright Agent should be in the form of a written, signed statement containing the following information:


  • a description of the infringing material


  • a description of the copyrighted work(s) that you believe has been infringed;


  • the name of the owner of the copyright,


  • your name,


  • your address, telephone number and/or email address,


  • a statement that you have a good faith belief that the allegedly infringing use was not authorised by the owner, an agent for the owner, or by law,


  • a statement that all of the information you have provided is true, and


  • a statement, made under penalty of perjury, that you are the owner of the copyright or are authorized to act on behalf of the owner.


Your statement must be sent to us by U.K. mail, fax, or e-mail, addressed as follows:




Attn: DMCA Copyright Agent

Office 710 – 712, Millennium Studios

5 Elstree Way, Borehamwood,

Hertfordshire WD6 1SF

If you are utilising our monitoring service or smart alarm, your information relating to your account will be shared with an external monitoring centre (Southern Monitoring Services Ltd) you can view their terms and conditions by following this link

If you are an owner of the HomeControl+ Security system and cameras, your information will be shared with Pyronix. The PyronixCloud acts as the gateway between the Enforcer HomeControl+ Panel and the HomeControl+ app.

You can view their terms and conditions by following this link